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Here you will find more information on each category.

Processing time

The order processing time can be up to 3 days.

Processing includes, but is not limited to: manufacturing, checking, packaging and sending.

After all these procedures, the tracking number for your order will become available.

In order to process your order, you need to submit a form with required information about the product you have purchased and the shipping destination.

In this form, you will also specify if you want a special packing and a delivery service.

Delivery

Free delivery — The average delivery time for our products is 3 to 5 days in Quebec. We have these long lead times, because all of our products are handcrafted and require a little longer delivery time.

When the package is posted by regular mail, then the time of receipt of your package may vary depending on the time of year. Natalia Bijoux cannot be held responsible for the delivery time.

If you want fast shipping and with a tracking number when paying for your purchase, you will be able to choose the delivery method.

Maintenance

The best way to store your jewellery is in a dry place. Store it in the original pouch or plastic bag. Exposure to air, humidity and sunlight could alter the appearance of your jewellery. If you are not wearing it often, it is best to keep it in a safe with little exposure to air.

One of the most common suggestions for taking care of your jewellery is to take off all jewellery before you shower. This is true for both gold and silver jewellery, as well as pearls, opals, turquoise and coral. Water can cause these materials to tarnish or turn black. It can also cause stones to lose their lustre or become pitted, which will change the appearance of the piece.

To prevent this damage from happening, it’s important to remove any jewellery before getting into the shower. This includes rings on every finger, earrings in your ears and necklaces around your neck. You might even want to take off bracelets if you’ve got them on both arms!

Refund / Exchange

Refunds and exchanges are not offered for personalized bracelets. A fee of $10 will be charged to redo the bracelet.

When you order a personalized bracelet from us, you are agreeing to not receiving a refund or exchange. If you would like to have your bracelet redone with a different message, there is a $10 fee + shipping costs.

Please contact us for any problem with your order or question by form on the contact page.

Handmade jewellery

Gemstones are natural materials, colours and shapes of the stones may vary slightly. They are beautiful handmade items with unique characteristics. The bracelets are made of beads that are strung on elastic material. Beads may vary in size and shape.

Jewellery is something that is personal, it can be worn to make a fashion statement or for personal enjoyment. Sometimes people wear it as a way to commemorate an event or even for protection. Honouring our loved ones with jewellery is one way we can express our love and support for them and their memory, even after they have passed on this earth.

Stones

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If you would like more information, do not hesitate to contact to us
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